Frequently Asked Questions
Everything you need to know about our high-performance skincare.
Are Thunderbird Skin products cruelty-free?
Yes, we are committed to ethical beauty. All our products are 100% cruelty-free and we never test on animals at any stage of production.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product for a full refund or exchange, provided it is at least 50% full.
Are your ingredients suitable for sensitive skin?
Our formulas are designed with efficacy and safety in mind. However, we recommend performing a patch test on a small area of skin before full application, as everyone's skin chemistry is unique.
Do you offer international shipping?
Yes, Thunderbird Skin ships worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
How should I store my skincare products?
To maintain the potency of our active ingredients, store your products in a cool, dry place away from direct sunlight and ensure the caps are tightly sealed after use.